Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist (Contract).

Key Responsibilities

• Respond to inbound customer questions via chat, email, and calls
• Learn the product to guide customers through common workflows
• Document recurring questions and contribute to the Support Library

Required Qualifications

• Availability for 15-20 hours per week, especially on weekends
• Ability to learn new tools and workflows quickly
• Customer-first mindset with a focus on problem-solving
• Detail-oriented with strong documentation skills
• Comfort with software systems, preferably with bookkeeping or accounting experience