Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Representative to support healthcare data exchange operations.

Key Responsibilities

• Process medical record requests by communicating with patients, insurance companies, and attorneys
• Document information across multiple platforms using dual computer monitors
• Work efficiently in a high-volume production environment

Required Qualifications

• Proficient in Microsoft Office, including Word and Excel
• Ability to work full-time, Monday to Friday, from 8:00 am to 5:00 pm EST
• Experience in a customer service role, preferably in a healthcare setting
• Comfortable handling sensitive medical information
• Willingness to comply with health screening and vaccination requirements