Remote Service Parts Specialist

Job Summary

A company is looking for a Remote Service Parts Specialist to provide technical support and coordinate repairs for customers in need of durable medical equipment.

Key Responsibilities

• Answer inbound customer calls to troubleshoot equipment and provide repair diagnostics
• Partner with manufacturers to order warranty or replacement parts and manage work orders for field service technicians
• Document all activities accurately and maintain product knowledge through ongoing training

Required Qualifications

• High School Diploma or GED
• Minimum of five years of experience in the Mobility Equipment or Durable Medical Equipment industry
• Experience with order management and CRM/service systems
• Proven ability to diagnose equipment issues and provide effective solutions
• Ability to multitask in a fast-paced, phone-based support role