Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist - EU.

Key Responsibilities

• Communicate directly with customers via phone and email
• Resolve customer issues and provide appropriate solutions within time limits
• Drive innovative solutions to protect revenue and enhance customer experience

Required Qualifications

• Experience in critical thinking and multitasking
• Ability to accept feedback and accountability
• Proven time management skills
• Technical requirements include a suitable desktop/laptop and stable internet connection
• Typing accuracy and proficiency in using communication tools