Customer Marketing Program Manager

Job Summary

A company is looking for a Customer Marketing Program Manager.

Key Responsibilities

• Develop, implement, and report on customer marketing programs focused on cross-sell, onboarding, renewal, retention, and advocacy
• Facilitate customer marketing events in collaboration with sales and technical product experts
• Measure customer satisfaction and loyalty through NPS surveys and analyze data to inform marketing strategies

Required Qualifications

• 5+ years of marketing experience
• Experience managing customer marketing campaigns throughout the customer journey
• Strong knowledge of customer marketing principles and tools
• Ability to interpret data for informed decision-making
• Proven organizational skills to manage multiple projects independently