Retention Director

Job Summary

A company is looking for a Retention Director, Growth Marketing to lead subscriber engagement and retention efforts.

Key Responsibilities

• Build and execute a strategic roadmap for subscriber retention and revenue growth
• Own retention-focused pricing strategy and manage churn mitigation tactics
• Collaborate with cross-functional teams to optimize subscriber communication and engagement

Required Qualifications

• 7-10+ years of experience in retention or lifecycle marketing in subscription or app-based businesses
• Proven track record of reducing churn and increasing LTV
• Deep expertise in subscription retention mechanics and passive churn mitigation tactics
• Hands-on experience with lifecycle platforms and analytics tools
• Strong analytical mindset with a focus on subscriber lifecycle metrics