Customer Resolution Specialist

Job Summary

A company is looking for a Customer Resolution Specialist that is fully remote.

Key Responsibilities

• Perform adjustments and contractual write-offs as applicable
• Resolve customer service inquiries related to billing, payment issues, and authorization for treatment
• Collect self-pay balances by contacting patients and arranging payment plans

Required Qualifications

• High School diploma or GED equivalent
• 3 years of progressively responsible and directly related work experience
• Knowledge of government/non-government payer requirements and reimbursement rules
• Familiarity with medical terminology and coding practices
• Certification as a Certified Rev Cycle Rep (CRCR) is preferred