Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support in a remote environment.

Key Responsibilities

• Handle a high volume of inbound phone contacts in a fast-paced environment
• Identify root causes of complex issues and communicate realistic next steps to customers
• Adhere to performance metrics and deliver exceptional customer care while maintaining brand loyalty

Required Qualifications

• 2+ years of call center or relevant customer service experience
• Digital proficiency in navigating web-based and e-commerce software applications
• Ability to maintain customer-centric focus in various situations
• Comfortable in a dynamic and evolving work environment
• Commitment to adhere to internal policies and regulatory compliance