Client Experience Specialist

Job Summary

A company is looking for a Client Experience Specialist.

Key Responsibilities

• Receive and resolve customer support inquiries via calls, emails, and web chats
• Utilize CRM to document customer interactions and manage case resolutions
• Assist with client implementation and provide timely responses to client inquiries

Required Qualifications

• Proven success in creating and maintaining customer relationships
• Experience analyzing data and creating reports
• Experience with Microsoft Dynamics or other CRM systems
• Ability to multitask and work well under pressure
• Experience training staff is preferred