Temporary Relations Specialist

Job Summary

A company is looking for a Relations Specialist II in a temporary seasonal capacity.

Key Responsibilities

• Serve as the frontline contact for client inquiries, resolving issues quickly and professionally
• Log and track interactions in the case management system, ensuring SLA compliance
• Proactively identify and escalate recurring service issues and trends

Qualifications

• Experience resolving client inquiries in a fast-paced, high-volume environment
• Familiarity with case management tools like Salesforce or similar systems
• Demonstrated ability to meet tight SLAs and maintain high accuracy
• Proven success collaborating with teams to manage and resolve escalations