Remote Insurance Customer Service Representative

Job Summary

A company is looking for a Call Center Customer Service Representative in the insurance sector.

Key Responsibilities:

• Serve as the primary contact for beneficiaries, assisting with account setup and access
• Handle inbound calls regarding account issues, debit card inquiries, and transaction disputes
• Provide guidance on account options and ensure compliance with financial regulations

Required Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred
• Prior experience in a call center, financial services, insurance, or banking environment
• Ability to connect with clients during emotionally challenging situations
• Proficiency with account management systems and standard office software
• Knowledge of financial account operations and experience supporting beneficiaries