Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage customer relationships and drive product adoption.

Key Responsibilities

• Manage a large portfolio of customer accounts to deliver measurable business outcomes and ensure ROI
• Serve as a trusted advisor to customers and internal stakeholders, driving adoption, retention, and expansion
• Identify churn risks and collaborate cross-functionally to optimize the customer experience

Required Qualifications

• 2-3+ years of customer success or account management experience in the Marketing or MarTech (SaaS) space
• Experience managing high-volume customer portfolios with a focus on scalable engagement and automation
• Highly organized with strong time management skills
• Analytical mindset with experience using customer data to drive engagement strategies
• Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues