Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide high-level customer service in a remote work environment.

Key Responsibilities

• Resolve escalated customer complaints and process a high volume of inbound calls
• Negotiate warranty options with manufacturers and collaborate with various departments to resolve issues
• Prepare reports and maintain accurate files to enhance productivity

Required Qualifications

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred
• Ability to operate relevant equipment and maintain attention to detail
• Familiarity with software such as Microsoft Office and Storis is preferred
• Ability to work in a fast-paced environment and manage multiple tasks