Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Lead and manage the Customer Success Manager (CSM) team, focusing on mentorship and performance management
• Own the post-sales customer lifecycle strategy to maximize retention and enhance customer experience
• Engage with strategic customers as an executive sponsor and represent Customer Success in leadership discussions

Required Qualifications

• Bachelor's Degree or similar experience preferred, but not required
• 8+ years of experience in Customer Success or similar customer-facing leadership roles in SaaS, with 3+ years of people management experience
• Experience managing a CSM team supporting enterprise or high-growth eCommerce and ad tech customers
• Proficient in customer analytics tools and using data to drive decision-making
• Comfortable with project management and CRM tools