Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director of Customer Success and Professional Services.

Key Responsibilities

• Develop and execute a comprehensive strategy for Customer Success and Professional Services
• Lead, mentor, and grow high-performing teams of Customer Success Managers and Implementation Consultants
• Oversee the entire customer journey to maximize satisfaction and retention

Required Qualifications

• 10+ years of progressive leadership experience in Customer Success and/or Professional Services within a SaaS environment
• Proven track record of building and leading high-performing teams
• Deep understanding of customer lifecycle management and retention strategies
• Strong experience in managing professional services organizations, including project delivery and profitability
• Experience working with CRM and CS platforms (e.g., Salesforce)