COBRA Services Specialist

Job Summary

A company is looking for a COBRA Employer Services Specialist responsible for managing relationships with Employer Groups and Partners while overseeing COBRA administration.

Key Responsibilities

• Oversee day-to-day COBRA administration and respond to inquiries within Service Level Agreements
• Manage the annual renewal process and maintain documentation of client activity using a CRM tool
• Act as a liaison between clients and internal teams to resolve escalations and ensure compliance with regulations

Required Qualifications

• Willingness to work specified hours, including possible holidays and occasional overtime
• Experience with OnBase, COBRA Point, and COBRA administration is preferred
• Demonstrated customer service experience
• Familiarity with Employer Group plan designs and file schedules
• Strong analytical and organizational skills