Customer Care Team Lead

Job Summary

A company is looking for a Team Lead, Customer Care.

Key Responsibilities

• Lead and direct the team to meet goals, compliance, and department standards
• Conduct coaching sessions, performance appraisals, and team meetings to enhance team performance
• Analyze data and monitor performance indicators to identify trends and implement improvement plans

Required Qualifications

• High School Diploma or GED is required; Associate's Degree preferred
• Minimum of three years of customer service experience, including one year in a call center environment
• Previous supervisory or leadership experience in a call center is strongly preferred
• Intermediate proficiency in MS Word, Excel, and PowerPoint
• Familiarity with the healthcare field, particularly Medicaid or Medicare, is preferred