Vice President of Customer Experience

Job Summary

A company is looking for a Vice President of Customer Experience.

Key Responsibilities

• Develop and execute a comprehensive customer success strategy aligned with company goals
• Lead and develop a high-performing customer success team while fostering a culture of continuous improvement
• Analyze customer data to identify trends and inform product development, ensuring effective collaboration across teams

Required Qualifications

• 15+ years of experience in customer success, with at least 8 years in a senior leadership role within B2B SaaS
• Proficiency in customer success platforms and CRM tools
• Experience in analyzing data for informed decision-making
• Experience with budget management and ROI analysis
• MBA preferred