NOC Technician

Job Summary

A company is looking for a 1st Shift NOC Technician.

Key Responsibilities

• Actively monitor dashboards and alerts to identify issues
• Document trends to proactively prevent problems
• Serve as the first point of contact for client network issues and escalate downtime events as needed

Required Qualifications, Training, and Education

• Prior experience is welcome but not required
• No degree required; relevant skills and experience are valued
• Understanding of Active Directory, Windows OS, Office 365, and network infrastructure
• Knowledge of the OSI Model and troubleshooting processes
• Experience with ticketing systems and real-world technology support