Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to provide outstanding support in a high-volume customer service environment.

Key Responsibilities

• Act as the first-level contact for customers via phone, email, and chat
• Respond promptly to customer requests and manage support inquiries using CRM tools
• Assist with troubleshooting, administrative tasks, and create support articles for the knowledge repository

Required Qualifications

• 1-2 years of customer service experience
• Experience with Salesforce or other CRM software is desirable
• Ability to work independently with minimal supervision
• Proficient in Microsoft Office Suite and capable of learning new software
• Flexible to work rotating shifts and occasional overtime