Bilingual Call Center Representative

Job Summary

A company is looking for a Bilingual (Spanish) Contact Center Representative.

Key Responsibilities:

• Handle inbound and outbound calls to schedule health assessment visits
• Address customer needs, complaints, and service issues effectively
• Build lasting relationships with customers and meet call center metrics

Required Qualifications:

• 2+ years of call center experience in a target-driven environment
• Experience in outbound sales is a plus
• Proficiency in using software and databases, including MS Office
• Ability to type 40 WPM, with 60 WPM preferred
• Must have a Windows-based laptop/desktop with video-calling capabilities