Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer, STAAD.

Key Responsibilities

• Provide technical support to users via Web, Phone & Email on STAAD products
• Troubleshoot and resolve user issues to enhance satisfaction and product usage
• Coordinate with Development, QA & Product Management teams to prioritize bug fixes

Required Qualifications

• Bachelor's degree in Civil, Structural Engineering, or equivalent experience
• 1-3 years of prior experience in Structural Engineering projects preferred
• Knowledge of US steel & concrete design codes
• Familiarity with STAAD.Pro, RAM Connection, ETABS, SAP2000, or RISA is advantageous
• Self-motivated and proactive with a strong desire to learn