Member Experience Representative

Job Summary

A company is looking for a Member Experience Team Member Tier 1.

Key Responsibilities

• Serve as the first point of contact via multiple channels, delivering responsive and professional support
• Investigate, resolve, and document customer inquiries and issues, escalating complex matters as needed
• Process order placements and cancellations, facilitating refunds and exchanges according to established policies

Required Qualifications

• High school diploma or equivalent
• Minimum 6 months of customer service experience
• Technical proficiency with Zendesk, Sticky.io, Slack, and Google Workspace, or ability to learn quickly
• Self-motivated with strong accountability and dependability