Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Drive business impact by managing accounts and contributing to revenue growth and customer retention
• Develop and maintain long-term relationships with key enterprise customers, acting as their primary point of contact
• Proactively engage with customers to understand their objectives and ensure they achieve desired outcomes

Required Qualifications

• 7+ years of experience in Customer Success or Account Management within a B2B SaaS environment
• Proven track record of building and maintaining strong customer relationships
• Experience navigating large organizations and identifying growth opportunities
• Deep understanding of the customer lifecycle and customer success best practices
• Experience with CRM software and Customer Success platforms