Government Customer Service Representative

Job Summary

A company is looking for a Government Customer Service Representative to provide inbound customer service support.

Key Responsibilities

• Resolve service inquiries related to claims, enrollment, billing, and pharmacy for members
• Provide exceptional service satisfaction and manage the service recovery process
• Participate in ongoing training and development for career advancement opportunities

Required Qualifications

• Minimum requirement is a high school diploma or equivalent
• At least 2 years of related customer service experience
• Customer service experience in a healthcare-related setting is preferred
• Ability to work in a fast-paced environment and adapt to changing operational needs
• Must reside in a state where the company is registered as an employer