Call Center Representative

Job Summary

A company is looking for a Representative I PACT-FT Day/Remote.

Key Responsibilities

• Answer calls efficiently using a telephone answering platform while adhering to standard protocols
• Maintain expert knowledge of database applications and ensure patient privacy
• Facilitate patient requests safely and effectively, utilizing active listening and critical thinking skills

Required Qualifications

• High school diploma or GED required; Bachelor's degree preferred
• Superior customer service skills and/or call center experience preferred
• One year of experience in a medical office or healthcare setting preferred
• Experience with computer applications, preferably Microsoft Office and CRM software
• Knowledge of principles of growth and development relevant to the patient population served