Service Center Analyst

Job Summary

A company is looking for a Service Center Analyst responsible for delivering first-line support to users while providing excellent customer service.

Key Responsibilities

• Resolve incidents and fulfill service requests within SLAs, escalating major incidents as necessary
• Provide troubleshooting for network, devices, and Microsoft Office applications, and support mobile applications
• Assist with multifactor authentication, password resets, and account unlocks while maintaining strong customer relationships

Required Qualifications and Education

• Two-year technology degree or equivalent combination of experience and education
• Experience in providing outstanding customer service
• Experience in technology support or working in a technical capacity
• A+ and Network+ certifications
• Experience with Microsoft Office products