Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer partnerships and ensure satisfaction across multiple accounts.

Key Responsibilities

• Drive engagement and retention through consistent communication with stakeholders and users
• Facilitate strategic partnership planning conversations and accurately forecast renewal risks
• Manage the renewal process and identify upsell opportunities while coordinating with account executives

Required Qualifications

• 5+ years of experience in customer account management with a focus on retention and engagement
• Demonstrated success in client retention and negotiation strategies
• Bachelor's degree in business or related field, or equivalent experience
• Experience in the enterprise data and analytics market is preferred
• Ability to work autonomously and manage multiple tasks effectively