Customer Implementations Director

Job Summary

A company is looking for a Customer Implementations Director.

Key Responsibilities

• Lead the development and implementation of customer onboarding processes
• Oversee post-sales customer lifecycle and manage customer satisfaction initiatives
• Track customer performance metrics and develop training programs to enhance product usage

Required Qualifications

• Bachelor's degree in a relevant discipline with 10 years of experience, or a master's degree with 5 years of related experience
• Proven experience in strategic customer onboarding and post-sales lifecycle management
• Strong leadership and team management skills
• Experience in the mortgage industry with specific knowledge of loan servicing
• Ability to provide guidance to others in project management using product/service expertise