Service Operations Analyst

Job Summary

A company is looking for a Service Operations Analyst to provide technical support and enhance service efficiency.

Key Responsibilities

• Ensure rapid resolution of incidents and requests with a customer service focus
• Manage ticket resolution through the ITSM tool, taking ownership of issues until resolution
• Collaborate with IT and business teams to implement permanent fixes and support onboarding of new services

Required Qualifications

• Experience in a large organization providing Enterprise IT support
• Familiarity with ITIL processes for service management
• ITIL V4 foundation certification or higher
• Technical experience with Windows servers, desktop OS, and Microsoft 365
• Understanding of LAN/WAN networking and firewalls