Senior Customer Advocate

Job Summary

A company is looking for a Senior Customer Advocate.

Key Responsibilities

• Interact with customers to provide accurate information with empathy and professionalism
• Handle customer consultation calls, tech troubleshooting, escalations, and investigations
• Identify opportunities for process improvement and ensure timely resolution of issues

Required Qualifications

• Bachelor's degree in any field
• At least 3 years of customer service experience, preferably with strong chat support experience
• Basic knowledge of cloud-based applications and MS Office applications
• Intermediate understanding of common Customer Experience best practices
• Aptitude to quickly learn and navigate new technology and systems