API Support Specialist

Job Summary

A company is looking for an API Support Specialist to provide technical assistance and support for their API users.

Key Responsibilities

• Serve as the primary contact for all incoming API support requests, providing timely assistance
• Diagnose and resolve common API issues and guide users through API documentation
• Document user issues and solutions, collaborating on complex problems with higher-tier support

Required Qualifications

• 1+ years of experience in a technical support, help desk, or customer-facing role, preferably in a SaaS environment
• Proficiency in at least one programming language commonly used with APIs (e.g., Python, Javascript, PHP)
• Familiarity with API testing tools such as Postman or Insomnia
• Strong problem-solving instincts and ability to debug code
• Customer-first attitude, demonstrating patience and empathy in user interactions