Case Management Advocate

Job Summary

A company is looking for a Case Management Lead Representative to assist members and providers in navigating mental health and substance use disorder services.

Key Responsibilities

• Answer inbound calls from members and providers regarding mental health services
• Triaging and assessing calls for risk of harm and coordinating with clinical partners
• Communicate eligibility, generate provider referrals, and write authorizations for services

Required Qualifications

• Bachelor's degree in a mental health or related field preferred, or equivalent work experience with 2+ years in behavioral health
• Customer service experience, preferably in a patient-focused mental health environment
• Ability to maintain a professional image and possess strong interpersonal skills
• Intuitive technical capabilities to navigate multiple proprietary systems
• Strong time management and organizational skills