Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Triage and resolve customer issues across live chat, email, and Zoom
• Collaborate with internal teams to create and improve troubleshooting workflows
• Contribute to maintaining the internal knowledge base and help center collateral

Required Qualifications

• 2+ years experience in SaaS Customer Support
• Must be located in Eastern or Central Time Zone
• Familiarity with CRM tools like Zendesk, Jira, and Hubspot
• Ability to work independently and as part of a team
• Interest or experience in the medical technology space is a plus