BMV Customer Service Representative

About the position

Responsibilities
• Conduct customer transactions using job knowledge
• Answer customer questions and provide guidance
• Assist with the daily opening and closing of the branch
• Check transactions for accuracy, timeliness, and proper accounting
• Work with leadership to resolve escalated customer concerns and system problems
• File applications as completed throughout the day

Requirements
• High school diploma or equivalent
• Customer service experience
• Top-notch communication skills
• High level of critical thinking and troubleshooting ability
• Ability to process cash and card transactions
• Ability to travel up to 20 percent of the time to branch locations, training, or community activities

Benefits
• Three medical plan options (including RX coverage)
• Vision and dental plans
• Wellness Rewards Program
• Health savings account with bi-weekly state contribution
• Flexible work scheduling options
• Deferred compensation 457B account with employer match
• Two fully-funded pension plan options
• 150 hours of paid new parent leave
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking
• Free LinkedIn Learning access