Seasonal Customer Success Agent (US PST Hours)

Seasonal Customer Success Agent:

Role is for Monday – Friday 9am US PST – 5:30pm US PST hours with a 30 minute unpaid lunch break.

September – December 19th, 2025

Elevent helps companies find, book, and plan the best events to engage their teams and customers in a unique way. We take care of the coordination, details, and headaches so organizers can relax and enjoy their events.

Our ideal candidate is a strong communicator and enjoys working in the abstract, juggling multiple tasks simultaneously, loves to innovate and can effectively manage their time and focus. This is primarily a customer service role but will impact many different aspects of the business including sales and operations.

Your responsibilities will include:

– Providing exceptional service and quick resolutions to our clients through our support channels such as: email, live chat, inbound and outbound phone calls

– Troubleshooting event-related problems that arise

– Event changes and payment issues, ensuring that our clients experience a seamless planning and experience process

– Helping recommend specific events to our clients that fit their wants, needs, and budget

– Answering questions about events using internal tools to help Clients purchase

– Triage and manage inbound requests to prioritize your time

– Escalating and Coordinating with other teams internally as well as our hosts as necessary

– Offering post-purchase event assistance for existing reservations as needed

Please reach out if this sounds like you:

– You are a quick learner and have a knack for problem solving

– You are a strong communicator. You are personable on the phone and conversational in your writing style, and you easily connect with individuals different than yourself

– You can thrive in an ambiguous environments and understand challenges of scaling a successful business

– You are motivated by challenges that require avid critical thinking in your approach

– You are extremely organized and have keen attention to detail

– You are comfortable giving and receiving feedback and are excited to grow through your own experiences

– Prior experience in Customer Service and/or Operations

– You have previous experience with Hubspot, Zendesk or another customer service ticketing system

– You have experience planning or supporting virtual and/or in-person events and are familiar with various video conferencing software, or are eager to learn about them.