Customer Service Specialist

Job Summary

A company is looking for a Product Specialist - Tier 1.

Key Responsibilities

• Engage with customers through phone, email, and chat to answer questions and resolve issues
• Customize interactions to meet individual customer needs and meet service quality goals
• Utilize multiple systems to deliver efficient solutions and educate customers on alternatives

Required Qualifications

• Availability to high-speed internet and a private workspace
• Ability to work between the hours of 8:00 AM - 7:00 PM EST, Monday - Friday
• Experience in a customer service-related position, strongly preferred
• High volume call experience, strongly preferred
• Familiarity with Google Workspace and Help Desk Ticketing System, strongly preferred