Customer Care Advisor

Job Summary

A company is looking for a Customer Care Advisor to assist customers and enhance their experience.

Key Responsibilities

• Respond to customer questions and issues via support tickets with clear communication
• Collaborate with internal teams to investigate and resolve customer challenges
• Participate in initiatives that improve customer satisfaction and operational excellence

Required Qualifications

• 2+ years of experience in a customer support or service role, ideally in a fast-paced environment
• Experience with Slack, Apple MacOS, and GSuite
• Familiarity with generative AI models (ChatGPT, Gemini, etc.) and crafting effective prompts
• Familiarity with Salesforce Service Cloud or similar support systems is preferred
• Availability to work weekends and holidays as part of a rotating schedule