Senior Customer Experience Manager

Job Summary

A company is looking for a Senior Customer Experience Manager.

Key Responsibilities

• Take ownership of diverse projects focusing on cloud security, collaborating with sales, support, and engineering teams
• Establish strong relationships with customers and advocate for their cloud security needs
• Guide customers through their adoption journey, ensuring the implementation of robust cloud security practices

Required Qualifications

• 6+ years of experience in customer-facing strategic roles such as CSM, AE, or PM
• Proven track record with Fortune 100 customers in cloud-based technology
• Experience managing strategic customers with an entrepreneurial mindset
• Deep understanding of Security SaaS offerings and pricing models
• Ability to engage effectively with stakeholders at all organizational levels