Senior Amazon Operations Associate

Job Summary

A company is looking for a Senior Amazon Customer Service and Operations Associate.

Key Responsibilities

• Oversee Amazon customer service operations focusing on scalable processes and efficiency improvements
• Handle escalated cases and develop strategies for review management and reputation building
• Collaborate cross-functionally to align customer insights with business decisions and report on operational KPIs

Required Qualifications

• Experience with Amazon Seller Central or similar customer service platforms
• Strong organizational skills and ability to manage multiple tasks
• Experience with review management and case submission processes
• Prior experience in e-commerce operations or customer service roles preferred
• Proactive, customer-first mindset focused on resolution and positive experiences