Customer Care Manager

Job Summary

A company is looking for a Manager, Customer Care.

Key Responsibilities

• Oversee daily operations of the ePay customer service area and manage support team members
• Develop process improvements and manage customer service workflows within Salesforce.com
• Maintain positive relationships with providers and suppliers while ensuring timely communication of customer service issues

Required Qualifications

• BA or BS with an emphasis in Accounting or Finance
• Minimum 2 years' experience in a financial environment, preferably healthcare
• Minimum 2 years' experience in a supervisory or managerial role focused on project management or customer service
• Proven ability to lead and mentor teams