Care Advocate Coordinator

Job Summary

A company is looking for a Care Advocate Coordinator I to support members in navigating healthcare.

Key Responsibilities

• Provide exceptional member experiences through inbound/outbound calls in a contact center environment
• Act as an advocate for members, resolving issues and connecting them with appropriate internal resources
• Utilize technology and internal tools to understand members' paths and next steps in their care journey

Required Qualifications

• One year of experience in the healthcare industry, customer service, or call center environment
• High school diploma or GED
• Familiarity with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs) preferred
• Experience with CRM systems such as Salesforce or Zendesk preferred
• Able to thrive in a fast-paced environment with minimal guidance