Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Lead business planning and develop strategic roadmaps for customer product adoption and success
• Drive customer retention and adoption by addressing issues and demonstrating the value of solutions
• Provide proactive engagement across the customer lifecycle and identify expansion opportunities for core and non-core products

Required Qualifications

• Bachelor's Degree in a business-related discipline - Preferred
• 5 - 7+ years of experience in customer success with a focus on delivering value
• Proven ability to act as a business advisor across various products
• Experience in building relationships with stakeholders from C-level to end-users