Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for North America-based clients.

Key Responsibilities

• Build and maintain relationships with top clients
• Conduct video training and drive product adoption
• Report on activities and collect strategic feedback

Required Qualifications

• Availability to work in the PDT zone (9 AM to 5 PM) from Monday to Friday
• English proficiency at C2 level or equivalent
• At least 2 years of experience in a SaaS customer success role
• Experience with customer success or sales tools
• Understanding of industry-standard KPIs and customer experience tools