Service Desk Agent

Job Summary

A company is looking for a Service Desk Agent to support IT operations as the first point of contact for inbound IT-related requests.

Key Responsibilities

• Provide information and support for inbound requests, ensuring clear communication and resolution
• Coordinate incident investigation, analysis, and closure by escalating issues to appropriate support teams
• Manage personal schedule to ensure adequate coverage in a 24x7 Service Desk environment

Required Qualifications

• University degree or technical/vocational certification in Computing, Electronics, or related IT field
• Strong prioritization skills and ability to work independently with minimal supervision
• Ambition to grow and improve within the IT field
• Basic knowledge of Linux operating systems is a plus
• Understanding of ITSM tools and ITIL best practices