Senior Customer Operations Specialist

Job Summary

A company is looking for a Senior Customer Operations Enablement Specialist to support post-sales functions.

Key Responsibilities

• Facilitate and manage onboarding sessions for new hires, tracking outcomes to reduce ramp time
• Support product launches by facilitating training and collaborating with various teams
• Partner with cross-functional stakeholders to analyze training needs and develop specialized content

Required Qualifications

• 3+ years of experience in customer-facing SaaS functions such as sales or customer success
• Strong understanding of post-sales processes and training best practices
• Experience delivering training through various methods, including online and in-person
• Proficiency in using Google suite products and Learning Management Systems
• Project management experience with tools like Monday.com, Jira, or Asana