Bilingual Customer Support Specialist

Job Summary

A company is looking for a Supplier Success Professional (Customer Support) - Bilingual French/English.

Key Responsibilities

• Provide professional support to all customers and assist them in navigating the cloud application
• Verify technical documents submitted by end users and resolve complex issues
• Record interaction details in Service Cloud and support customer billing and subscription inquiries

Required Qualifications

• Fluency in French and English
• Call center experience is a plus
• Working knowledge of PC and related applications
• Ability to learn online software systems
• Self-motivated and adaptable to new information or skills