AI Knowledge Specialist

Job Summary

A company is looking for an AI Enablement & Knowledge Specialist.

Key Responsibilities

• Maintain and optimize the AI knowledge base for consistency and accuracy
• Collaborate with SMEs and Project Associates to guide AI-enabled content creation
• Monitor AI resolution rates and use analytics to improve content performance

Required Qualifications

• 5+ years in knowledge management or related operational roles
• Strong background in content governance, taxonomy, and metadata management
• Experience with AI-powered knowledge platforms and automation tools
• Excellent facilitation skills for guiding cross-functional contributors
• Familiarity with conversational AI optimization and chatbot/voice automation