Support Engineer Team Lead

Job Summary

A company is looking for a Support Engineer III, Team Lead.

Key Responsibilities

• Manage and support the customer service team, including hiring, training, and performance feedback
• Ensure timely resolution of customer issues by actively participating in support channels and managing team schedules
• Collaborate with management on staffing, training, and employee performance improvement initiatives

Required Qualifications

• Bachelor's degree
• 5+ years of training or service-related experience
• Experience with cloud-based/SaaS solution offerings
• Strong organizational and project management skills
• Ability to perform effectively under pressure in a fast-paced environment