Director of Client Success

Job Summary

A company is looking for a Director of Client Success.

Key Responsibilities

• Serve as the senior executive interface for strategic clients, cultivating long-term relationships with C-level stakeholders
• Build and lead scalable internal processes for client health monitoring and success metrics
• Lead and coach a high-performing team across various client success roles

Required Qualifications

• Proven track record in executive client management and operational excellence at scale
• Deep understanding of customer value delivery and service transformation in complex ecosystems
• Strong experience in building internal infrastructure and reporting frameworks
• Experience with global market expansion, particularly in the United States
• Exceptional leadership skills, comfortable engaging at Board level